On Line Doctor

Remote Technical Support

Our new service called “The Online PC Doctor” will allows us to take control of your computer in order to diagnose and attempt to remedy a whole host of problems. These can range from reinstalling printer drivers, removing unwanted Spyware, fixing problems with your Email etc.

The PC Online Doctor may be able to correct a wide variety of common computing problems. You simply click on the activation button on our web site and the software will allow us to take control of your PC - but only with your permission. You remain in charge all the way through the process and can watch what we are doing.

Once the connection is broken we cannot access your system again. You stay in complete control and you can also disconnect whenever you wish.

Obviously if you cannot connect to the Internet then an on-site call is required or you may have to bring the PC into our shop. However, during our test phase we were able to diagnose and fix a large percentage of the support requests. We cannot guarantee that we can repair errors using this system.

The PC Online Doctor is operated by Swanley Computers Ltd and is used by our own Technicians only. It is operated on a request system so you simply call us on 01322 – 284435 during working hours and we can then issue you with your unique Pin Number.

Outside of these hours you can call 08446-86-96-96 which is a Lo-Call throughout the UK. We do not guarantee an after hours service but you can call and leave a message.

The PC Online Doctor can be found at www.thepconlinedoctor.com.

It is wholly operated and owned by us. Further details and methods of payment can be found at the web site.